Knectwork.com Privacy Policy
Last update: April 01, 2022
Please read this privacy policy (the “Policy”) carefully to understand how Knectwork, uses personal information. By accessing or using www.Knectwork.com, or any other related sites, services and goods, or any other website operated by knectwork that links to this policy (each, the “Site”), you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated "Last Updated" date. We recommend that you check the Policy periodically for any updates or changes. The short version Information We Collect – You directly provide us with most of the information we collect: When you register to the Site, use it, complete forms, or register to any of our programs. We also collect information about your communications with Knectwork as well as any of your posts on our blogs or forums and your communication with other users of Knectwork. In addition, we automatically collect information while you access, browse, view, or otherwise use the Site and receive information from third-party vendors or other available sources. Our Legal Basis for Using Your Personal Information - Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing as detailed below. How Do We Use the Information Collected? – We use personal information to provide you with quality service and security, to operate the Site, understand how people use the Site, and perform our obligations to you; to ensure marketplace integrity and security; to prevent fraud; to contact you and send you direct marketing communications; to promote and advertise the Site, our services, and the Knectwork marketplace; to comply with lawful requests by public authorities and to comply with applicable laws and regulations. How Long Do We Keep Personal Information – We will keep personal information only for as long as is required to fulfill the purpose for which it was collected. However, in some cases, we will retain personal information for longer periods. Children - This Site is offered and available to users who are at least 18 years of age and legal age to form a binding contract. Minors under 18 and at least 13 years of age are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the Knectwork services. We do not knowingly collect personal information from children under 13. Sharing Personal Information with Third Parties – We share personal information with third parties to operate the Site, provide our services to you, fulfill obligations imposed on us by applicable laws and regulations, and prevent fraud, infringements, and illegal activities. Where We Store Personal Information - Some of the personal information you provide to us will be stored or processed on our behalf by third-party suppliers and data processors and may be located in other jurisdictions, such as the United States and Israel. Cookies - We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance, and for marketing purposes. Do Not Track (DNT) – Our Site does not respond to Do Not Track (DNT) signals. External Links - The Site contains links to third-party sites and if you link to a third-party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of Knectwork and are not subject to this Policy. Security – We implement technical and organizational measures to maintain the security of the Site and your personal information and in preventing unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry standard technologies and internal procedures. Updating Personal Information – We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. If you believe your information is in any way incorrect, please let us know immediately. Contact Us - You can exercise your rights over your personal information, by opening a Customer support ticket or contacting us at support@Knectwork.com. For Knectwork Workspace users, please contact us at support@Knectwork.com. More details about the rights applicable to you are in the long version of the Policy. The above are just the highlights. We encourage you to read more about the information we collect, how we use it, understand the meaning of cookies (no, you can’t eat them), and more in the long version of our Policy below.
The longer version Knectwork is committed to protecting the personal information of its users - buyers, sellers, and other visitors browsing the Site (“users”) as well as affiliates, influencers, and other collaborators interacting with Knectwork. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Site. This Policy explains our privacy practices for the Site and services provided by Knectwork as well as privacy practices that apply to affiliates, influencers, and other collaborators who are individuals. By accessing and/or using the Site and its related sites, applications, services, goods, and/or registering for an account and/or registering to our affiliate or influencer or similar program, you acknowledge that you understand how we process your data following this Policy, including our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.
Information We Collect Information You Provide. When you register to the Site, use it, complete forms, participate in skills tests or surveys, or use the Site as a collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, Facebook or Google account login details, and username. We will also ask you to provide or otherwise collect additional information, such as your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed gigs, purchases, education, profession and expertise, information and files uploaded by you to the Site, and additional authentication information (such as copies of your government-issued ID, passport, or driving license, as permitted by applicable laws and as detailed in our Seller Help Center at “Verifying Your Identity”). We also collect information about or contained in your communications with Knectwork as well as any of your posts on our blogs or forums and your communication with other users of Knectwork. Information We Collect Automatically. We collect information while you access, browse, view, or otherwise use the Site. In other words, when you access the Site we collect personal information on your usage of the Site, including transactions and communications with other users through the Site, your searches, the pages you visited, as well as other actions on the Site. We also, collect, use and process the information relating to such usage, including geolocation information, IP address, device and connection information, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below. We use that information to provide you with our services, enhance user experience, personalize your browsing experience as well as monitor the Site for preventing fraud and inappropriate content or behavior. Additionally, to improve your online experience at Knectwork, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version. Information We Receive from Third Parties. We receive information from third-party vendors and/or other commercially available sources, such as: · Third-party vendors who provide us data to supplement the information we collect about you, following applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners to manage and measure our campaigns. · If you link, connect, or log in to your account with a third-party service (e.g. Google, Facebook, LinkedIn), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service. · If you choose to invite contacts from your G-suite directory, we will have the ability to view details of contacts, subject to your G-suite permission. We will use this data to allow you to invite your contacts to your Knectwork account. We will also use aggregated anonymized information for our internal purposes.
If you integrate into your account information from third parties or otherwise integrate your account with third-party systems, tools, or products, we will receive certain information about you according to your permissions at such third parties.
We also receive certain information about you, if you are invited to Knectwork by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and by the terms of this Privacy Policy. We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.
Our Legal Basis for Using Your Personal Information Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:
you have provided your consent for us to use your personal information for a specific purpose;
our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services that you have purchased);
the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights, and provided it is proportionately conducted at all times.
How Do We Use The Information Collected? We will use your personal information for the following purposes:
to provide you with quality service and security, to operate the Site, perform our obligations to you, and develop and improve our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyze our performance as well as your preferences and performance and customize and personalize our service and enhance your experience (including by making Gig suggestions, ranking search results, etc.).
to ensure marketplace integrity, prevent fraud, and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations, and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioral analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the Knectwork marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use Knectwork. If you would like to challenge any such decision, please contact us at support@Knectwork.com.
to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
to promote and advertise the Site, our services, and the Knectwork marketplace. For example, we use the information collected from you to send direct marketing messages (as detailed below), showing you information that may be of interest to you, and to organize and facilitate referral programs, contests, or other promotional activities or events.
to maintain appropriate business records, to comply with lawful requests by public authorities, and to comply with applicable laws and regulations or as otherwise required by law. We will ask for your consent before using information for a purpose other than those set out in this Policy.
Direct marketing:
We use your personal information to send you direct marketing communications about our products, services, or promotions from Knectwork that may be of interest to you or our related services. This may be via email, post, SMS, telephone, or targeted online advertisements.
Our processing of your personal information for marketing purposes is based on our legitimate interest, on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication or by sending an email to support@Knectwork.com.
We take steps to limit direct marketing to a reasonable and proportionate level and to send you communications that we believe may be of interest or relevance to you, based on the information we have about you.
How Long Do We Keep Personal Information? We apply a general rule of keeping personal information only for as long as is required to fulfill the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods. We will retain personal information for the following purposes:
as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenges; and
about personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law.
Children This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the Knectwork services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children's activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at support@Knectwork.com.
Sharing Personal Information with Third Parties We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We share your personal information with third parties as detailed below:
With other users and Site visitors. Once you register, your username, country, and additional information regarding your activity are made public and are visible to all users of the Site. This information includes photos you upload, your published portfolio, Gig information, ratings, and additional information you may choose to add to your profile. We also offer you the opportunity to participate and post content publicly in forums, blogs, and other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise communicate with such users. When you publish your information and/or share your data with other Knectwork users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing you a service via Knectwork, such personal information is shared with other users as separate controllers. While Knectwork our Terms of Service require Sellers to keep the information shared with them confidential, Knectwork cannot ensure that all users will do so and it is your responsibility to ensure that other users will comply with your standards.
With Service Providers. We share personal information for business purposes with service providers that provide us with services to operate the Site, open and operate your account as well as provide ancillary services and solutions. These include, among others, hosting services, billing, and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal information and only process it by our instructions;
For legal reasons. We share personal information with law enforcement agencies, public authorities, or other parties to respond to a subpoena or court order, judicial process, or regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Knectwork, our customers, or the public;
For payments and fraud detection. We share personal information with payment processors, fraud detection agencies, and similar third parties to facilitate payments done via the Site and secure the Site, and protect it against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities;
With social media partners. Our Site includes certain social media features, including single sign-on features. We also share limited personal information with social media platforms and marketing partners, such as Facebook and Google, to promote our services or the Knectwork marketplace. Such features and third-party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
With users with whom you interact. We share personal information to help facilitate interactions between users. For example, if you are a Buyer we may share certain limited information about you (such as the fact it is your first purchase on Knectwork) with the Seller to ensure the services you receive from the Seller will fit your needs; such as sharing of information is limited in scope and is only intended to improve the services provided by the Seller and your user experience;
With our corporate affiliates. We share personal information with Knectwork’s corporate affiliates that are related by common control to operate the Site, providing our services to you, and for other purposes listed herein; and
In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Knectwork's assets, acquisition, bankruptcy, or similar event. If we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets. This Site is also protected by reCAPTCHA and the Privacy Policy and Terms of Service apply concerning data collected by reCAPTCHA. The use of Google reCAPTCHA is required to prevent fraud and misuse of the Site by the use of automated machines. To learn more, please see the privacy policy.
Do Not Track External Links Please note that the Site contains links to third-party sites and if you navigate to a third-party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of Knectwork are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network's terms of use and privacy policy, even if you post on an official Knectwork page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
Security We implement technical and organizational measures to maintain the security of the Site, our services, and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry standard technologies and internal procedures. Among other things, we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification (concerning payment by credit cards), as required. In addition, we contractually ensure that any third party processing your personal information equally provides for the confidentiality and integrity of your data securely. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access. Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party. Further information about our data security practices can be provided on request.
Updating Personal Information We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. If you believe your information is in any way incorrect, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact Knectwork's Customer Support and we will make reasonable efforts to delete any such information under any applicable privacy laws. You can review and change your personal information by logging into the Site and visiting your account profile page.
If you delete your User Generated Content (“UGC”), as defined in the Knectwork Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.